What is Remote Support
Remote support tools are IT tools and software that enable an IT technician or a support representative to connect to a remote computer from their consoles via the Internet and work directly on the remote system. Although its main focus is the access to computers located anywhere in the world, the remote support applications also provide features like file transfer, desktop sharing, file synchronization, command line or guest accessibility.
Privacy is also a major concern for all users. One of the most used tools in remote support sessions are the ones that allow desktop sharing. The session begins with you going to our web site and downloading a small and secure applet, this allows a technician to log on to your computer once you grant permission each and every time. You may sit there and watch the repair being done right in front of you and ask questions along the way. Once the problem is fixed the session is ended and you are more secure than before because your issue has been resolved. Many studies indicate that for every 5 technical occurrences, 4 of them could be remotely solved without you ever leaving the comfort of your home.